FAQ

Here is a list of our frequently asked questions.  

What are you hours?

We're currently open by appointments only.  

What services do you offer?

Currently we offer full spa services such as facials, makeup, manicures and pedicures.  In addition to our spa services we also offer a variety of arts and crafts. 

How do I book a service?

To avoid disappointment we encourage you to contact us via email or  phone to book your spa service.

How do I book a party?

 

All parties must be booked with one of our party co-ordinators.  At the time of booking a $75.00 non-refundable deposit will be required to secure your date and time.  Deposits can be made in person or by credit card over the phone.

 

Your party coordinator will contact you 2 to 3 days prior to your event to confirm all final details.

Is a deposit required to book a spa service?

Depending on the package you have chosen a $20.00 non-refundable deposit may be required at time of booking.  Please contact us for further details.

 

Is a deposit required to book a mini package?

A non-refundable deposit of $25.00 is required at time of booking.

What method of payment do you accept?

We accept Cash, Interact, MasterCard and Visa.  Please note we do not accept American Express.

How early should I book my party?

To avoid any disappointment we highly advise that you book your party 3 to 4 weeks in advance.

What happens if I cancel a party booking?

All cancellations will result in a loss of deposit.

Can I reschedule my party?

2 weeks notice required otherwise an additional $75.00 non-refundable deposit will be required to reserve your new date and time.

Do you provide food?

If you have chosen one of our regular party packages 2 slices of cheese pizza will be provided to each guest along with school safe cupcakes and drinks.

Do you allow outside food?

Due to health regulations and guidelines outside food is prohibited with the exception of a cake/cupcakes.

 

How early should I arrive for my party?

Please arrive no earlier than 10 minutes before your party.

What should I bring to the party?

Other than a camera, we have you covered.  Be on time, sit back and relax!

How can we prepare for the party?

 

In-house robes  will be provided for in-house use only.  However we recommend that your child bring their own flip flops and wear light clothing for under the robe.  Please refrain from wearing leggings or tights that cover the feet otherwise they will be asked to be removed if they are receiving a pedicure. We require removal of existing nail polish on hands and feet before arrival.

Most importantly be prepared to have a fantastic time!

My child has an allergy who do I contact?

Upon receipt of your invitation please advise the guardian hosting the party or contact the spa directly. Please note we are a peanut/nut aware facility and will make alternative accommodations if your child is allergic to any of our products.

What spa products do you use?

Please contact the spa directly for full list.

Do you offer loot bags?

 

Absolutely, we call them Glam Bags.  Glam Bags can be purchased for an additional cost.  Please contact us for more information.

What are your party rules?

Please be on time for your party, if you are late your party will not be extended past it's scheduled end time.

No videotaping is allowed for the privacy of our guests.

We allow 3 adults to stay for duration of your party due to spacing.

 

Do you offer gift cards?

 

Gift cards can be purchased in store, please contact us for details.

Do you have any special promotions?

 

Special promotions will be featured under our Specials and Events section. Limited time offers may also be offered on Instagram. Please follow us @ imperfectionjuniorspa for spa-tacular deals.

 

 

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